Refund policy

Returns & Refunds Policy

Thank you for shopping at RS Spares. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Timeframe for Returns: All items are eligible for return within 7 days from the date of arrival. To initiate a return, please contact our customer support team.

Condition of Returned Items: To qualify for a refund or exchange, returned items must be in the same condition as when they were received - unused, undamaged, and in their original packaging, with all components and accessories included. Buyer's Responsibility: We do not accept returns for items purchased due to buyer's remorse or change of mind. 

Refunds

Once we receive your item, we will inspect it and notify you upon receipt. We will immediately update you on the status of your refund after inspection. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about returning an item, please contact us at:

RS Spares www.rsspares.co.nz info@rsspares.co.nz

Last updated on 13/05/2026.